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FAQ
  • Can I modify my order after I place it?
    Unfortunately, we cannot change an order once it has been placed, and apologize for any inconvenience. However, if your order is still pending, our customer service team will be happy to assist you in canceling it and you can place a new order. Please contact us within 12 hours using the email address on your order and provide your order number and we will assist you as soon as possible.
  • How can I know if my order has been successfully placed?
    If you have received a confirmation email or SMS from us, it means that your order has been successfully placed! You can also log in to your account to view past order records and track recent orders.
  • I have successfully placed an order, but its status is shown as "On Hold". What should I do?
    1. Your delivery address may be incomplete, e.g. the street or house number is missing.
    2. The photo used in your product design has been deleted from your social network and we need your help to restore it.
    3. Your custom design may infringe intellectual property or ownership.
    If your order has any of the above issues, we will definitely send you an email. Please be sure to check the spam/junk mail folder in the registered email address. We need further information from you to start the production or shipping process.
  • I previously placed an order as a guest, how do I find my order number?
    If you checked out as a guest without creating an account or logging in, you should have received an order confirmation email from us with your order number. To track your order, activate your account by following the instructions in the email subject line "[CASETiFY Club] Activate your account now to enjoy exclusive benefits." Alternatively, you can register an account and set a password using the same email address on the login page. Once logged into your account, click "Track Order" to view your order history and status.
  • How do I request an invoice for my order?
    After placing an order, you can request an invoice under the Track Order page in your account.
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